Return Policy

We’re happy to help you with a free exchange or return.

Unused and undamaged products may be returned within three (3) working days from date of delivery. Please contact our Customer Service +603 5888 0054 within this time frame. Unfortunately we cannot accept returns for used or damaged items.

Please allow up to thirty (30) days after the receipt of the returned product for your refund to be processed.


All products are covered with 1-year warranty from the date of purchase.

If you suspect your product is defective, please contact our Customer Service team to start the process of a warranty claim. We’re on call for you from Monday to Saturday, 9am to 7pm. A proof of purchase and a video or photo that demonstrates the defect is required for your warranty claim to be successfully processed.

+603 5888 0054

If your product was a gift, please contact the person you received the gift from. Proof of purchase is required for all warranty claims, including gifts.